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Civil servants in focus: HI Iberia runs focus groups for the SIMPATICO project



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Last week HI Iberia travelled to Santiago de Compostela in Galicia to perform a series of focus groups with 18 civil servants from Xunta de Galicia who collaborate in project SIMPATICO.The purpose was to evaluate the acceptance and usefulness of the module e-Service Monitor which HI Iberia has co-designed with Xunta over the past year to evaluate the data collected by the SIMPATICO services and the results generated.
The results were promising and show that there is much that they can extract from the data that is processed by the SIMPATICO modules. It was also clear that the participatory design methodology that we followed for the production of the software is very beneficial and deserves much attention in the coming months of SIMPATICO and other projects.